Full-Time Client Services Coordinator – St. Louis Partnership for Survivors of Torture and War Trauma
Type: Full-time, exempt
Location: 1329 Macklind Ave., St. Louis, MO 63110 – hybrid on-site and community-based
Reports to: Project Coordinator – St. Louis Partnership
Benefits Eligible: Full per staff policies
Compensation Range: $44,000 – $50,000
The Client Services Coordinator will function as a key component of the agency’s largest program: the St. Louis Partnership for Survivors of Torture and War Trauma. The treatment team is Missouri’s only program specializing in torture treatment, offering wrap around services for torture survivors and their families. Services are provided in a variety of settings, either virtually, in office or in clients’ homes with either same language providers or interpreters. The Client Services Coordinator will oversee the screening of hundreds of potential program clients annually, conduct initial consultation with clients on service selection, and oversee the program’s Case Management and Psychiatry functions. The position also has a number of attached duties including functioning as a community liaison both to immigrant/refugee communities as well as to the larger public. In this latter capacity, the Client Services Coordinator will also work to oversee and execute community presentations and trainings.
The Client Services Coordinator must be able to:
- Work both independently and as part of a treatment team
- Understand the unique needs of survivors of torture and war trauma
- Coordinate direct services through a trauma-informed lens
- Work sensitively and flexibly with interpreters as needed
- Approach all clientele and colleagues with cultural humility.
- 5 years direct case management or human services experience
- 2 years supervisory experience
- Master’s degree in a relevant discipline from an accredited college or university or a combination of education and relevant experience
- Valid driver’s license and access to reliable personal transportation
- Successful completion of background check
- Ability and desire to work in a highly diverse, fast-paced environment
- Bilingual language skills and/or familiarity with working with interpreters is a plus.
- Prior work with non-US born clients and/or work experience in developing countries is strongly preferred.
CLIENT SERVICES COORDINATION
- Receive and document all referrals from internal and external sources
- Conduct initial intake screenings to determine eligibility for case management, therapy, legal, and psychiatry service tracks
- Utilize organization’s Language Services department for interpreters as needed.
- Make appropriate referrals to outside community organizations for those who do not qualify for services.
- Assign eligible clients to appropriate staff member (case management) or waitlist (legal, therapy, psychiatry)
- Oversee, organize, and schedule psychiatry stabilization clinic for program clients at St. Louis University in tandem with Dr. Mirela Marcu’s office
- Coordinate in person or telephonic interpretation as needed for client appointments, and remind clients and case managers of the upcoming appointments
- Work with Project Coordinator to facilitate monthly collaborative meetings with psychiatrist and mental health team.
- Track clinic caseload and transfer clients out of the clinic to other psychiatric care (see above) if and when possible
- Maintain regular communication with Legal Department to refer individuals requesting legal services on for further screening
- Connect legal clients with case manager when a medical waiver is requested for citizenship or to help secure documentation
- Co-facilitate the citizenship tutoring program with Legal and Citizenship Educator
SUPERVISION of CASE MANAGEMENT TEAM
- Meet regularly with case managers both as a team and individually to review treatment and discharge planning, as well as progress toward achievement of client goals
- Act as a resource for case managers seeking additional assistance for difficult client concerns
- Collaborate with the Project Coordinator and Executive Director as needed for data collection and reporting to grantors
- Conduct community presentations regarding working with and addressing refugee and immigrant needs to various groups and organizations
- Assist in the planning and execution of the UN Day in Support of Victims of Torture annual speaker series in conjunction with the MO History Museum and Holocaust Museum event staff
- Ensure publicity of event in relevant media
LIAISING WITH COMMUNITY AGENCIES
- Lead monthly meetings with representative of International Institute to discuss shared funding sources, client information, trends, collaborations (currently on hold)
- Serve as the primary agency representative to the Immigrant Service Providers Network
- Maintain regular communication with social service agencies, religious organizations, health clinics, law enforcement, etc., as regards refugee advocacy
Interested applicants should submit their:
- Cover letter and resume/CV to email@example.com.
***NOTE: Please reference the job title that you are applying for in the Subject line of the e-mail.
**** During any pandemic emergency, work will be performed remotely via a telehealth platform with the expectation of working with clients in-person as soon as it is safe to do so.
Bilingual International Assistant Services is an established and growing St. Louis based non-profit with the mission of ensuring equal access to health, mental health, and social services for all, regardless of national origin or language ability, through advocacy, education, and direct multilingual services.
Bilingual International provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Bilingual International complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Bilingual International expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Bilingual International’s employees to perform their job duties may result in discipline up to and including discharge.