Multilingual social services enhance our ability to assist frail and disabled elderly persons with access to culturally competent care and tangible benefits. With our vision of providing comprehensive and holistic health and mental health care, Bilingual International is able to positively impact and interact with the St. Louis community.
A Navigator, by definition, serves as a guide to help get you where you need to go. The Affordable Care Act (ACA) created a critical Navigator function to help people who get health insurance through their state Exchange learn about their options and assist with enrollment.
The ACA lays out a number of duties for Navigators:
conduct public education activities to raise awareness of the availability of qualified health plans
distribute fair and impartial information about enrollment in qualified health plans and the availability of premium tax credits
facilitate enrollment in qualified health plans
provide referrals to an office of health insurance consumer assistance or ombudsman, or any other appropriate state agencies, for any enrollee with a grievance, complaint, or question regarding their health plan
provide information in a manner that is culturally and linguistically appropriate to the needs of the population served by the Exchange